Email Address RequiredA valid email address and phone number is needed to place an order online. If you do not have a valid email address, you can place your order by calling (65) 8788 0180 Monday through Friday 10 a.m. to 6:00 p.m. Cancellation PolicyYour Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Shipping and handling charges are not refundable.