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Order FAQ

Do I need to have an email address?

A valid email address and phone number is needed to place an order online. If you do not have a valid email address, you can place your order by calling (65) 8788 0180 Monday through Friday 10 a.m. to 6:00 p.m.

 

When will my debit/credit card be charged?

TBA

 

What is the order cancellation policy?

Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Generally shipping and handling charges are not refundable.

 

How long does my order take to ship?

After credit card verification, your order will be shipped from Zippo Gallery store within 3 to 5 business days. You can check on current order status by logging into your account.

Orders are shipped Monday through Friday only. We are closed major holidays: New Year’s Day, Chinese New Year, Labor Day and Christmas.

 

Can I expedited shipping?

Zippo Gallery does not offer expedited shipping.

 

Can I ship to an international address?

Unfortunately we are unable to ship to international addresses. If you are outside of the Singapore please visit the authorized Zippo retailer/distributor in your country.