Before sending your Refillable Hand Warmer (6 & 12 Hour);
perhaps the following will help:

Product Care Videos

Warranty & Instructions 

(select your language and product)

Use Genuine Zippo Fuel & Burners

If your Zippo Refillable Hand Warmer is still not functioning properly after viewing the above instructions and is within 2 years of purchase from Zippo Gallery, please contact consumer relations at 8788 0180.

The catalytic burner element must be replaced periodically and is not warm

INQUIRIES

Visit our Zippo Gallery at:

Zippo Gallery
161 Lavender St
#01-06
Singapore 338750
TEL: 8788 0180