Before sending your 6-Hour Rechargeable Hand Warmer; perhaps the following will help:

Warranty & Instructions 

(select your language and product)

Use Genuine Zippo Fuel & Burners

If your 2-Hour Rechargeable Hand Warmer is not functioning properly after viewing the above instructions and is within 1 year limited warranty on materials and workmanship (except the battery) and you have the original sales receipt, please contact 8788 0180.

Consumer Relations business hours are Monday-Friday 8:00 am to 5:00 pm EST. Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will definitely return your call.

After contacting Consumer Relations and they advise the Rechargeable Hand Warmer needs sent for repair/replacement, please be sure to follow the instructions below:

REPAIR STEPS

Visit our Zippo Gallery at:

Zippo Gallery
161 Lavender St
#01-06
Singapore 338750
TEL: 8788 0180